Covid-19 - Our commitment to you
At Suzuki New Zealand we are committed to putting the health and wellbeing of our customers, our dealerships and our staff first. We are taking COVID-19 very seriously and have put several steps in place to ensure everyone stays safe.
As a result of the Government’s announcement regarding a nationwide closure on non-essential services, all of our Dealerships will be closed as of Thursday 26 March for a minimum of four weeks or until the lockdown is lifted. Dealership staff will be available to talk to you about your vehicle servicing booking or requirements via phone or email. You can locate your Suzuki dealer's contact details here.
However, during this time they will be unable to complete regular vehicle servicing. Please be reassured that your vehicle will be covered under warranty during these extraordinary circumstances, provided that your vehicle is serviced within one month after the shutdown period.
If you are providing an essential service, and your vehicle requires urgent repairs, please contact your nearest dealership in the first instance or submit an online contact form via the website. We will endeavour to answer all contact forms as soon as possible.
No-one knows your Suzuki like we do
While it may seem a hassle or an extra expense, your Suzuki will thank you when you regularly service it. The best way to do that is by taking it to someone who knows Suzuki vehicles best – an authorised Suzuki service centre.
Equipped with some of the most advanced computer diagnostic equipment, our experienced service technicians will ensure you enjoy the best performance, protection and safety in your vehicle - year after year.
Maintenance Service Schedule
By following the maintenance service schedule, you'll ensure your warranty conditions are met, prolong the life of your vehicle and maintain the maximum value of your asset.
1. Pre-delivery inspection service
A detailed pre-delivery inspection service is provided by your authorised Suzuki dealer prior to you taking delivery.
2. 1,000km / one month free inspection
This inspection is conducted free of charge for labour. Any materials may be chargeable however.
3. Periodic maintenance service
After the first month or 1,000km inspection is carried out, services are required at least every 12 months or 10,000km* (whichever occurs first). These services are recorded in your owner's manual.
When a service is due, please make arrangements with your authorised Suzuki service centre. It is important that you also keep your owner's manual in your vehicle, so that the service technician can complete the details once your car has been serviced.
*15,000km for non-turbocharged models
FAQs about servicing your car
Why should I service my car?
Just like a dentist or a doctor check-up, your car needs to be kept an eye on to make sure it is running smoothly and efficiently. Regular checks pick up any irregularities before they become potentially expensive repairs, ensuring your Suzuki operates at its optimum performance levels.
Important components and lubricants, such as engine oil, have a limited period where they operate effectively, so it is important they are replaced at the times recommended in the Service & Warranty Manual.
How often should I service my car?
Regular servicing maintains your Suzuki's long-term reliability and safety, which is why we specify a distance travelled or annual interval, whichever comes first. Regular servicing also ensures you meet the servicing requirements of your 5 year Real Value Warranty Programme and increases the value of your car when you go to sell it.
Please refer to your owner's manual for your recommended servicing schedule.
I don’t drive very far; do I still need to service it regularly?
Even if you don't drive often or long distances you still should service you vehicle regularly. This is because some parts are more affected by time than they are by kilometers travelled.
Oil is a good example of this as it only lasts a limited time, especially if you are only doing short trips and/or lots of stop/start driving.
What driving conditions affect how often my car needs a service?
Pay particular attention to the service schedule when your vehicle is used during prolonged periods of severe driving conditions. These are:
- When most trips are less than 6 kilometres
- Idling and/or low-speed operation in stop-and-go traffic
- Operating in rough and/or muddy areas
- Operating in dusty areas
- Repeated high speed drive or high engine revolutions
- Operating in extremely cold weather and/or on salted roads
- When most trips are less than 16 kilometres and outside temperature remain below freezing
- Towing a trailer
Who should service my car?
Our expertly trained service technicians not only use the latest Suzuki diagnostic and technical equipment, but have access to up-to date training and information unique to your car. That’s why they can accurately identify possible issues and replace only the parts that need replacing
Remember, your Suzuki service manager is always happy to answer any questions about your car and its specific needs.
Can I service my car at a non-authorised servicing agent?
If you do use a local servicing centre, please consider that a subsequent failure may not be covered under warranty if the failure is proven to be a direct result of sub-standard parts or inadequate/incorrect servicing or repairs.
Where can I find my nearest Suzuki service centre/technician?
We have an extensive network of Suzuki Service centres around the country. You can find one nearest to your location by going here. They can arrange for a timely service reminder to be sent before servicing is due.
How long does a service take?
We always aim to get your vehicle back to you by the agreed time and date – or before if possible. Once the service is completed, we’ll contact you to collect your car and explain what we’ve done, and why.
What does a service include?
Not all the parts on your car are replaced every time you have a service, as they wear and deteriorate at varying times and distances travelled. As a guide, a service may include the following:
- Horn, lights and indicators
- Wiper blades and washers
- Hand brake and pedal operation
- Drive belt
- Engine oil and coolant
- Transmission oil
- Brake and clutch fluid
- Air cleaner filter
- Latches, hinges and locks
- Wheels and tyres
Please refer to the maintenance schedule of your owner’s manual for specific items.
What happens if something is found at the service that needs repairing?
Once we’ve given your vehicle a thorough check, we’ll discuss with you what may need doing outside the service quote and anything else you would like done.
Can I use non-Suzuki Genuine Parts?
We recommend Suzuki genuine parts when you replace any of the parts of your car during maintenance or repair. These have been designed, constructed and tested to keep your Suzuki running at its best.
What else can I do to take care of my car?
It’s a good idea to read your owner’s manual, so you understand how to operate and take care of your investment. Plus, here are a few vehicle care tips you can do at home.
Enjoy many years of confident motoring in your Suzuki.