3 Year Customer Survey Form Submission

Part 1: My details

• First name:
• Last name:
• Survey code:
• Model: BalenoCelerioIgnisJimnyS-CrossSwiftSwift HybridSwift SportVitaraOther
• Registration plate:
• Email address:
• Mobile number:

Part 2: How satisfied are you with your Suzuki?

• Based on your experience in owning a Suzuki, how likely would you be to recommend your Suzuki to a friend or colleague?
• Please provide your comments on why you gave this score:
• When you next buy a new vehicle, how likely is it to be a Suzuki?
  Not likely

  Extremely likely

Part 3: How was your service experience?

• Which Suzuki Dealer or Suzuki Service Centre did you use for your vehicle’s service requirements? If none please select None from the dropdown list and proceed to Part 4 NoneAlan Berry Motors SuzukiAutocity SuzukiAutocity Suzuki Hawera - Parts & ServiceBalclutha Motors SuzukiBayswater SuzukiBrendan Foot Supersite SuzukiBrendan Foot Suzuki Upper Hutt- Parts & ServiceBrendan Foot Suzuki Wellington - Parts & ServiceCentral Otago Suzuki - CromwellCentral Otago Suzuki - QueenstownDavid Jones Motors SuzukiDaymans SuzukiDaymans Suzuki - Parts & ServiceEastwood Motor Group SuzukiGazley SuzukiGilmour SuzukiGrant Johnstone SuzukiGravitate TestingGreenfield Motors SuzukiHawkes Bay SuzukiHMC Levin SuzukiHollands SuzukiHollands Suzuki TimaruIngham Group SuzukiKidd Motor Group SuzukiMexted Motors SuzukiMotorworld SuzukiNicholson Suzuki MorrinsvilleNicholson Suzuki WhakataneNorth Otago SuzukiPacific Motor Group SuzukiPacific Motor Group Suzuki KerikeriSouthern Automobiles SuzukiSouthern Autos Suzuki BotanySouthern Autos Suzuki ManukauTauranga Motor Company SuzukiWest City SuzukiWhyteline SuzukiWinger Suzuki GreenlaneWinger Suzuki HamiltonWinger Suzuki North ShoreWinger Suzuki Pukekohe

• Based on your servicing experience, how likely would you be to recommmend your Suzuki dealership to a friend or colleague?
• Please provide your comments on why you gave this score:

• When thinking about your experience at the Suzuki dealership what is your opinion of each of the following:

• The ease of booking your service appointment :
• Please provide your comments on why you gave this score:
• The ease of finding parking:
• Please provide your comments on why you gave this score:
• The offer of alternative transport to minimise your inconvenience:
• Please provide your comments on why you gave this score:
• The comfort and cleanliness of the waiting room and other facilities:
• Please provide your comments on why you gave this score:
• Explanation of the work to be carried out on your Suzuki and related charges prior to performing the work:
• Please provide your comments on why you gave this score:
• Explanation of the work carried out when your Suzuki was returned to you:
• Please provide your comments on why you gave this score:
• The condition and cleanliness of your Suzuki when it was returned to you:
• Please provide your comments on why you gave this score:
• Completion of all repair / maintenance within the proposed time:
• Please provide your comments on why you gave this score:
• The dealer fulfilled all the commitments they made to you:
• Please provide your comments on why you gave this score:
• Explanation of the next service requirements was provided:
• Please provide your comments on why you gave this score:
• Courtesy and helpfulness of the service staff:
• Please provide your comments on why you gave this score:
• Were there any particular individuals at the Suzuki dealership who made an impression on you? If so, who were they and how did they make an impression?
• Is there anything we could do to improve your next service experience?
• May we return your feedback to your Suzuki Dealer or Suzuki Service Centre? YesNo

Part 4: How was your Suzuki Assist experience?

• Have you utilised our 5 year Roadside Assistance Program? NoYes

• Based on your roadside assistance experience, how likely would you be to recommmend the service to a friend or colleague?
• Please provide your comments on why you gave this score: